Terms & Conditions

Before confirming your booking at Hunts Court Huts, please take the time to read the information below.  It includes vital information regarding cancellation policies and services available at the farm and may help you with planning your holiday.

Any guest found to be repeatedly breaking any of our below rules will be asked to leave the Farm immediately without refund.

Payment Policy

Payment in full is required at the time of booking.  We do not accept provisional bookings or part payments. Payment can be made via Stripe on our website. We do not accept cheques.

Cancellation/No-show Policy

In the event of a cancellation or no-show, we do not provide any (either full or partial) refund.  If 48 hours notice is given, we may offer an alternative date, subject to availability. In the unlikely event that we have to cancel your stay for any reasons before your holiday is due to begin, then a full refund will be given.`

Travel Insurance

We strongly recommend that you take out an appropriate travel insurance policy to give you peace of mind that your financial commitment is protected, should you be forced to cancel your holiday for any reason.

Arrival / Departure Procedures

Check-in time is between 3pm and 5pm.  Arrival after 5pm is by arrangement only and guests may be required to locate their own Hut.  Please contact Debbie to arrange this on 07730 586855

Check out is at 10am prompt on the day of departure. £15 charge for any un arranged late departure. If you would like a late check out, this may be available for an additional charge of £10, but we reserve the right to refuse the request as it will depend on incoming guests.

We expect guests to leave their Hut in a neat and tidy condition.  All refuse and recycling must be deposited in the refuse collection bags provided.  Please place all used laundry in the bag provided. Please remove ALL food from the Hut on your departure. We reserve the right to charge your debit/credit card used at the time of booking if you don’t adhere to this.

Breakages / Damages

We reserve the right to charge the Debit/Credit card used at the time of booking an additional fee should the Hut be left in an unsatisfactory condition or if there is any damage to the Hut or the furnishings therein. It is requested that guests advise us in the event of an accident or any damage that may occur.

Smoking

Smoking is not permitted inside any of the Huts (including e-cigarettes/vapes) and we respectfully ask guests to be mindful of others whilst smoking in the gardens and communal areas.  Please dispose of cigarette butts in the tin bucket provided, do not put buts in The Hut bin or discard them around the site at any time.

Dogs

Sorry but we are unable to allow dogs in the Huts unless they are Guide dogs (which must be kept under control at all times due to livestock on site and cleared up after).

Barbeque/Fire Pit

A firepit/BBQ is included in your hut. Please be aware of wind direction to ensure smoke does not become an annoyance to other guests.  No other outside fires or BBQ’s must be lit on site or around the Farm. Fires must not be lit on the ground, always used raised fire pit provided.

Chinese lanterns are strictly prohibited.

Lost Property

Items must be claimed within 2 weeks of departure.  Where relevant, postage and packing charges will apply for the return of goods.

Group Bookings

We welcome bookings from family groups but regret we are unable to accommodate hen and stag parties, please be mindful of other guests and our neighbours, we aim for our site to be a peaceful, rural retreat, not a party hot spot!

Complaints Procedure

We take all comments from our guests very seriously and in the unlikely event that you need to make a complaint you may contact the Farm Owners directly or by telephone on 07730 586855 or email us and we will respond.  We will attempt to resolve any issues as soon as possible.

Code of Conduct

Noise pollution is taken seriously.  We expect all guests to respect others and keep noise to a minimum, adhering to a noise curfew from 10.30pm until 7.00am.

We expect all our visitors to respect the quiet, unspoilt and tranquil nature of our site and look after the Farm and the Hut you are staying in.   Children must be supervised around the Farm at ALL times and not be allowed to play on farm machinery or gates. Gates should always be shut behind you and all interactions with livestock should be with caution.  Please pick up your litter and dispose of in the correct manner. We reserve the right to ask you to leave without refund if your behaviour is considered inappropriate or offensive to other guests.

Extra Visitors

By prior arrangement only, we may allow extra visitors on site during your stay (we reserve the right to refuse the request).  All extra visitors must be off site by 10pm.  Under no circumstances must the occupancy of The Hut exceed the maximum permitted (4) and stated on your guest registration form.  

Liability

We take no responsibility for any damage that occurs to your property or car whilst on site unless such losses have occurred as a direct result of our negligence.  No responsibility will be taken for any personal injuries to yourselves or any of your party. The site is a rural, outdoor environment and it is your responsibility to ensure that you take all reasonable precautions to ensure the safety of yourselves and your family.

Vehicles

Vehicles are not allowed by the side of the Huts.  Please park your car in the designated area.  If you need assistance with your luggage, we will be only to happy to help with this.  We allow one car per hut, extras can be parked in the Farm yard, please ask in advance for this to be arranged for you.

Age Restriction

We do not accept bookings from unaccompanied adults aged 21 or under.

 

Wood Fired Hot Tub Rules and Regulations – to ensure the safe and enjoyable use of the hot tub, guests are required to  read and adhere to the following safety rules and user instructions.

Safety Rules

  • People with heart disease, high or low blood pressure, any serious illness or who are pregnant, should NOT use the hot tub without consulting their doctor first.
  • People with skin, ear, genital or other body infections should not use the hot tub to avoid spreading infection.
  • Be aware that the heat of the water can speed up the effects of alcohol.
  • Do not immerse your head in the water as it increases the risk of infection (and you could drown)
  • Do not use electrical appliances near the water to avoid electric shocks.
  • Do not use any contaminants such as bubble bath, oils etc in the water.
  • The flue is protected by a guard and you should not make any attempt to touch the guard or flue whilst the burner is lit. The heater door may also be hot and should be opened using the insulated handle.
  • Never allow the water temperature to go over 40°C
  • Do not use the hot tub after a heavy meal or under the influence of alcohol, drugs or sedatives.
  • We have a zero drug policy. Any users found in possession of drugs or attempting to consume drugs will be asked to leave the hot tub premises immediately.  No refunds will be given and police will be notified.

Hot Tub User Instructions

  1. Read and adhere to the above Safety Rules
  2. Changes into bathing costume, strictly no underwear or daywear allowed in the hot tubs.
  3. Use the toilet before entering the hot tub.
  4. Shower thoroughly with soap and water before using the hot tub to remove lotions, deodorants, creams etc.
  5. Do not dive into the hot tub. Take care when entering and leaving, the surfaces may be slippery when wet.  Place two hands on the top rim when using the steps as these may also be slippery and unstable.
  6. Keep glass and sharp objects away from the hot tub.
  7. Depending on the water temperature, it is advised that you should not stay immersed in the hot tub for longer than 15 minutes per 1 hour.

If you have any other queries regarding your stay, please contact Hunts Court Huts directly on 07730 586855.

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