Before confirming your booking at Hunts Court Huts, please take the time to read the information below. It includes vital information regarding cancellation policies and services available at the farm and may help you with planning your holiday. The contract for a short term holiday rental will be between Hunts Court Huts (referred to as ‘us’, ‘we’ or ‘our’ and the person making the booking and all members of the holiday party referred to as ‘you’ or ‘your’)
Any guest found to be repeatedly breaking any of our below rules will be asked to leave the Farm immediately without refund.
Payment Policy
Payment in full is required at the time of booking. We do not accept provisional bookings or part payments. Payment can be made via Stripe on our website or taken over the telephone. We do not accept cheques. No entry to our properties will be allowed without full payment in full, being cleared beforehand.
Cancellation/No-show Policy
In the event of a cancellation or no-show, we do not provide any (either full or partial) refund. If 48 hours notice is given, we may offer an alternative date, subject to availability.
Force Majeure
We won’t be deemed to be in breach of the Contract or otherwise liable to you by reason of any delay in performance or non performance is caused by circumstances beyond our reasonable control (e.g. if access to and use of our property is prevented by fire, flood, exceptional weather conditions epidemics, pandemics, destruction/damage, internet or other communications failure, blocked roads, war/terrorism, nuclear/radioactive disaster affecting us or our property – these are sometimes referred to as ‘Force Majeure Events’). In the unlikely event that we have to cancel your stay for any reason before your holiday is due to begin, then a full refund will be given. This will be the full extent of our liability and no additional compensation, expense or costs (such as travel or replacement lodging cost) will be payable.
Travel Insurance
We strongly recommend that you take out an appropriate travel insurance policy to give you peace of mind that your financial commitment is protected, should you be forced to cancel your holiday for any reason.
Arrival / Departure Procedures
Check-in time is between 3pm and 5pm. Arrival after 5pm is by arrangement only and guests may be required to locate their own Hut. Please contact Debbie to arrange this on 07730 586855
Check out is at 10am prompt on the day of departure. There will be a £15 charge for any un arranged late departure. If you would like a late check out, this may be available for an additional charge of £10, but we reserve the right to refuse the request as it will depend on incoming guests.
We expect guests to leave their Hut in a clean and tidy condition. All refuse and recycling must be deposited in the refuse collection bags provided. Please place all used laundry in the bag provided. Please remove ALL food from the Hut on your departure. We reserve the right to charge your debit/credit card used at the time of booking if you don’t adhere to this.
Breakages / Damages
We reserve the right to charge the Debit/Credit card used at the time of booking an additional fee should the Hut be left in an unsatisfactory condition or if there is any damage to the Hut or the furnishings therein. It is requested that guests advise us in the event of an accident or any damage that may occur. If you lose a key, we will replace it upon you paying for the cutting of a new one.
Smoking
Smoking is not permitted inside any of the Huts (including e-cigarettes/vapes) and we respectfully ask guests to be mindful of others whilst smoking in the gardens and communal areas. Please dispose of cigarette butts in the sand pot provided, do not put buts in The Hut bin or discard them around the site at any time.
Dogs
Sorry but we are unable to allow dogs in the Huts unless they are Guide dogs (which must be kept under control at all times due to livestock on site and cleared up after).
Barbeque/Fire Pit
A firepit/BBQ is included in your hut. Please be aware of wind direction to ensure smoke does not become an annoyance to other guests. No other outside fires or BBQ’s must be lit on site or around the Farm. Fires must not be lit on the ground, always used raised fire pit provided.
Chinese lanterns and fireworks are strictly prohibited.
Lost Property
Items must be claimed within 2 weeks of departure or it will be disposed of. Where relevant, postage and packing charges will apply for the return of goods.
Group Bookings
We welcome bookings from family groups but regret we are unable to accommodate hen and stag parties, please be mindful of other guests and our neighbours, we aim for our site to be a peaceful, rural retreat, not a party hot spot!
Complaints Procedure
We take all comments from our guests very seriously and in the unlikely event that you need to make a complaint you may contact the Farm Owners directly or by telephone on 07730 586855 or email us and we will respond. We will attempt to resolve any issues as soon as possible.
Code of Conduct
Noise pollution is taken seriously. We expect all guests to respect others and keep noise to a minimum, adhering to a noise curfew from 10.30pm until 7.00am.
We expect all our visitors to respect the quiet, unspoilt and tranquil nature of our site and look after the Farm and the Hut you are staying in. Gates should always be shut behind you and all interactions with livestock should be with caution. Please pick up your litter and dispose of in the correct manner. We reserve the right to ask you to leave without refund if your behaviour is considered inappropriate or offensive to other guests.
Extra Visitors
By prior arrangement only, we may allow extra visitors on site during your stay (we reserve the right to refuse the request). All extra visitors must be off site by 10pm. Under no circumstances must the overnight occupancy of The Hut exceed the maximum permitted (2) as stated on your guest registration form. We shall be allowed the right of entry to the property at all reasonable times for purposes of inspection or to carry out any necessary repairs or maintenance.
Liability
We take no responsibility for any damage that occurs to your property or car whilst on site unless such losses have occurred as a direct result of our negligence. No responsibility will be taken for any personal injuries to yourselves or any of your party. The site is a rural, outdoor environment and it is your responsibility to ensure that you take all reasonable precautions to ensure the safety of yourselves and your family.
Vehicles
Vehicles are not allowed by the side of the Huts. Please park your car in the designated area. If you need assistance with your luggage, we will be only to happy to help with this. We allow one car per hut, extras can be parked in the Farm yard, please ask in advance for this to be arranged for you.
Age Restriction
We do not accept bookings from unaccompanied adults aged 21 or under.
Wood Fired Hot Tub Rules and Regulations – to ensure the safe and enjoyable use of the hot tub, guests are required to read and adhere to the following safety rules and user instructions. Currently Robin Pod only.
Safety Rules
Hot Tub User Instructions
If you have any other queries regarding your stay, please contact Hunts Court Huts directly on 07730 586855.